State agencies are drowning in citizen inquiries. The same 10 questions account for 80% of call volume — tax deadlines, refund status, payment plans, form requests. Citizens wait 40+ minutes on hold. Agents burn out answering identical questions. The system costs billions and satisfies no one.
Handles top 10 citizen inquiry types instantly — tax deadlines, refund status, payment plans, forms, penalties, and more. Real answers, not scripted menus.
Complex cases auto-route to human agents with full conversation context and AI summary. No cold transfers. No repeating yourself.
Real-time monitoring of all conversations, escalation queue management, and performance analytics. Supervisors see everything at a glance.
Not a prototype — a working system already handling real tax inquiries. Deploy in 2-4 weeks, not 6 months. Runs alongside your existing infrastructure.